The Crown of Thorns


Publisher:Simon and Schuster


Total Pages:128



Books Description:

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.

Related Titles:

The Art And Science Of Real Estate Negotiation

Author:Gabrielle Dahms

Publisher:Booksmart Press LLC


Total Pages:216



Books Description:

The Sky’s the Limit! The Art and Science of Real Estate Negotiation addresses a practice that is indispensable to real estate success: negotiation. Negotiation principles and fundamentals affect real estate buyers', sellers', and investors' results. Read this book and be(come) a powerful real estate investor who nets results and dollars. You may also find that your everyday communications improve. The Art and Science of Real Estate Negotiation is the third volume in The Real Estate Investor Manuals. It draws upon the author’s knowledge base and her 20-year experience as a real estate professional and a real estate investor. So why not hone your skills with knowledge and experience captured in this book written by an industry veteran? Topics include: Real estate-specific negotiating. Negotiation principles. The real estate negotiation process. How to establish rapport. Discerning the other party’s motivation. Solve problems. Get results. Negotiation strategies and tactics. Avoiding negotiation traps and pitfalls. And much, much more... Whether you want to be a better negotiator, close more real estate deals, or increase your bottom line, this book is for you! Read it now!

The Art and Science of Applied Leadership

Author:Dag Heward-Mills

Publisher:Dag Heward-Mills


Total Pages:N.A



Books Description:

A valuable and timely resource for any minister - A must-read for any genuine Christian leader - A useful working document for all kinds of leaders -Easy-to-read, excellent reference, A practical guide for all ministers, Leadership principles from a uniquely-anointed global christian leader with many decades of outstanding fruits

How to Master the Art and Science of Selling

Author:Bob Oros

Publisher:Lulu Press, Inc


Total Pages:N.A



Books Description:

Bob Oros along with 67 colleagues making 348 contributions reveal how to turn your sales activities from dread and apprehension to a positive and exciting experience. Powerful lessons with input from dozens of successful sales professionals that will skyrocket your confidence and put your sales in overdrive. Powerful lessons with input from dozens of successful sales professionals that will skyrocket your confidence and put your sales in overdrive. A More Confident Sales Person includes lessons 1-2-3 of 13 lessons. Negotiating Your Best Price includes lessons 4-5-6. Master the Art and Science of Selling includes lessons 7-13.

Who are These People and Why are They Yelling at me?

Author:David R. Hardy



Total Pages:333



Books Description:

Have you ever had to speak in a public meeting about your company’s or agencies plans, projects or programs? Have you attended a public meeting where people’s emotions were high? Do you want to learn how professional meeting facilitators deliver best outcomes? Professional facilitator, Dave Hardy, shares his unique insights learned from facilitating over 1,500 meetings. What are the techniques facilitators use to avoid an angry public meeting? How do they manage these meetings when they know many people will be angry? What are some of the unique situations that arise and how should you address them? In “Who Are These People and Why Are They Yelling at Me? The art and science of managing large angry public meetings” Hardy provides lessons for engaging the public in a meaningful manner. He gives essential tips for preparing for potential angry meetings and takes you step by step through the dynamics of how to help the group achieve dialogue. Essential facilitation tools and techniques are presented to support ‘extreme facilitator training’. Hardy teaches these facilitation techniques through real examples, academic insight and humour.

The Art and Science of Personal Magnetism

Author:Theron Q. Dumont

Publisher:Cosimo, Inc.


Total Pages:248



Books Description:

The New Thought movement of the turn of the twentieth century combined Christian spirituality with paranormal power in an effort to give practical expression to the forces of the universe. Or so its proponents believed. One of the most influential thinkers of this early New Age philosophy promises here, in this 1913 book, to show the reader how to develop your personality and how to develop a dominating influence through such exercises as: Projecting Nerve Force Mental Radiation The Positive Aura The Magnetic Duel Magnetic Self-Defence The Power of Controlling OthersThe roots of today s groundswell for self-help, personal empowerment, and pop spirituality can be explored in this one small, highly entertaining book.Also available from Cosimo Classics: The Advanced Course in Personal Magnetism, by Theron Q. Dumont.THERON Q. DUMONT is an alias and pen name of American writer WILLIAM WALKER ATKINSON (1862-1932), editor of the popular magazine New Thought from 1901 to 1905, and editor of the journal Advanced Thought from 1916 to 1919. He authored dozens of New Thought books under numerous pseudonyms, including Yogi, some of which are likely still unknown today.

The Complete Idiot's Guide to Success as a Personal Financial Planner

Author:John P. Napolitano



Total Pages:352



Books Description:

Building a successful career in a red-hot field. Financial planning is one of the fastest growing careers in America today. Written by a veteran certified financial planning expert, this invaluable book tells aspiring and new CFPs everything you need to know about the certification process, setting up private practice, self-marketing techniques, client management and expansion, and much more. -Includes a comprehensive resource section


Author:Larry F. Ross Sr.

Publisher:Xlibris Corporation


Total Pages:170



Books Description:

Leadership plays a major role in everything that we do in life. Though effective leadership is a personal role that requires individual thinking and attainment, one must make sure that it is focused on the overall success of the organization. However, there are other roles that are directly tied up in what we call leadership and some of the roles include self-leading, managing change, empowering people, leading by example, delegating authority, facilitating cooperation, and building and leading a team.Leadership is not just power but for the most part, it is about relationships. Leadership is also about one s power to reward and punish in a nondiscriminatory manner. To have a certain style or persona that ensures people will support your implementation of goals for the success of the organization. However, at the end of the day, you will never get there without fi rst leading oneself to do the right thing in all of your endeavors. One learns leadership by being a leader.This cannot happen unless you have the proper skills (visionary, trustworthy, inspirational, etc.) because leaders must balance many roles to be successful. However, sometimes you need help to guide and remind you how to take a course of action. This book serves as a sounding board to help guide you with its recording of best practices. Climb the ladder of leadership; hired, trainee, mentor, team lead, supervisor, manager, and executive and let people know that you can successfully lead with every step you take.

Women of Color on the Rise

Author:Halaevalu F.Ofahengaue Vakalahi,Wilma Peebles-Wilkins

Publisher:Columbia University Press


Total Pages:248



Books Description:

Social workers have long fought to bring diversity, inclusiveness, and economic justice to the communities in which they serve, but for decades the internal practices of the profession have contradicted its public persona, perpetuating myths and misconceptions about women of color and their ability to teach and lead. In these essays African American, Asian American, Latina, Pacific Islander, and Native American women share their experiences working within the field of social work, describing their rise to leadership and their efforts to maintain authority. Emphasizing themes of social change and justice, these narratives make visible the unique challenges faced by leaders and administrators of color, an issue that continues to affect women within the field today. Trading on decades of experience, Halaevalu F. O. Vakalahi and Wilma Peebles-Wilkins choose essays that specifically examine concerns and techniques facilitating the development of women of color as leaders. Their lessons inform future research, policy, and practice and are sure to enhance scholarship on diversity within the profession. There is even a chapter written by a university vice president, who focuses entirely on working within the academy. Altogether, these contributors prove that culturally based paradigms of leadership, historically devalued and suppressed, are crucial to women on the rise.


Author:Prabhu TL

Publisher:NestFame Creations Pvt Ltd.


Total Pages:204



Books Description:

You are aware of other people’s thoughts and feelings. You understand why they do things. Social intelligence refers to a person’s ability to understand and manage interpersonal relationships. It is distinct from a person’s IQ or “book smarts.” It includes an individual’s ability to understand, and act on, the feelings, thoughts, and behaviors of other people. This type of intelligence can take place “in the moment” of face-to-face conversations but also appears during times of deliberate thinking. It involves emotional intelligence and self-awareness. Examples of social intelligence include knowing when to talk or listen, what to say, and what to do. Timing is a big part of social intelligence. For example, someone who is imperceptive, may tell a funny joke – but at the wrong time, or not show enough interest when meeting someone new. WHY DOES IT MATTER? Social intelligence helps individuals build relationships – and is important to numerous aspects of a person’s life. It allows an individual to form friendships and alliances. And, it assists a person against being taken advantage of. People with social intelligence can “read” other people’s faces and know what motivates them. Social intelligence builds over time and as a person ages. In this sense, it is similar to the character strength of perspective. On a group level, social intelligence is what allows us to function as humans. We are social beings and rely on each other’s cooperation. By understanding ourselves and other people, we can find ways to collaborate for mutual benefit. Strong leaders often possess social intelligence in abundance. In order to motivate people, leaders must form relationships and inspire others to want to do what needs to be done. What are the key elements of social intelligence? Verbal Fluency and Conversational Skills. You can easily spot someone with lots of SI at a party or social gathering because he or she knows how to “work the room.” The highly socially intelligent person can carry on conversations with a wide variety of people, and is tactful and appropriate in what is said. Combined, these represent what are called “social expressiveness skills.” Knowledge of Social Roles, Rules, and Scripts. Socially intelligent individuals learn how to play various social roles. They are also well versed in the informal rules, or “norms,” that govern social interaction. In other words, they “know how to play the game” of social interaction. As a result, they come off as socially sophisticated and wise. Effective Listening Skills. Socially intelligent persons are great listeners. As a result, others come away from an interaction with an SI person feeling as if they had a good “connection” with him or her. Understanding What Makes Other People Tick. Great people watchers, individuals high in social intelligence attune themselves to what others are saying, and how they are behaving, in order to try to “read” what the other person is thinking or feeling. Understanding emotions is part of Emotional Intelligence, and Social Intelligence and Emotional Intelligence are correlated — people who are especially skilled are high on both. Role Playing and Social Self-Efficacy. The socially intelligent person knows how to play different social roles — allowing him or her to feel comfortable with all types of people. As a result, the SI individual feels socially self-confident and effective — what psychologists call “social self-efficacy.” Impression Management Skills. Persons with SI are concerned with the impression they are making on others. They engage in what I call the “Dangerous Art of Impression Management,” which is a delicate balance between managing and controlling the image you portray to others and being reasonably “authentic” and letting others see the true self. This is perhaps the most complex element of social intelligence. How can you develop social intelligence? It takes effort and hard work. Begin by paying more attention to the social world around you. Work on becoming a better speaker or conversationalist. Networking organizations, or speaking groups, such as Toastmasters, are good at helping develop basic communication skills. Work on becoming a more effective listener, through what is called “active listening” where you reflect back what you believe the speaker said in order to ensure clear understanding. Most importantly, study social situations and your own behavior. Learn from your social successes and failures. I’ll give some more specific SI exercises in a future post.

Handbook of Research on Maximizing Cognitive Learning through Knowledge Visualization

Author:Ursyn, Anna

Publisher:IGI Global


Total Pages:572



Books Description:

The representation of abstract data and ideas can be a difficult and tedious task to handle when learning new concepts; however, the advances of emerging technology have allowed for new methods of representing such conceptual data. The Handbook of Research on Maximizing Cognitive Learning through Knowledge Visualization focuses on the use of visualization technologies to assist in the process of better comprehending scientific concepts, data, and applications. Highlighting the utilization of visual power and the roles of sensory perceptions, computer graphics, animation, and digital storytelling, this book is an essential reference source for instructors, engineers, programmers, and software developers interested in the exchange of information through the visual depiction of data.

Principles of General Management

Author:John L. Colley,Jacqueline L. Doyle,Robert D. Hardie

Publisher:Yale University Press


Total Pages:488



Books Description:

Stop! If you have been looking for the one resource for managing a business of any size, this is it. Based on the extensive business experience of five experts, this authoritative guide provides an in-depth look at what every leader must know about managing across departments, functions, divisions, or companies. Drawing on decades of combined experience, John Colley and colleagues detail the wide range of skills, tools, and conceptual understanding as well as the qualities of leadership that a successful general manager must acquire. In an era of specialization and specialists, the authors return due focus to the generalist. No other book so passionately and thoroughly examines the roles and responsibilities of the general manager and the full scope of this distinct, pressure-filled occupation. The authors explore the quantitative and qualitative aspects of the job and discuss how the skilled manager moves an organization from abstract goals to definitive action. For every profit center or plant manager, function head, division president, or CEO, this book is indispensable reading.

The Art of Persuasion

Author:Bob Burg

Publisher:Sound Wisdom


Total Pages:240



Books Description:

The Art of Persuasion teaches you how to get what you want when you want it. You would love to have that ability, right? After studying some of the most successful men and women in modern history, author Bob Burg noticed how many common characteristics these people have—and shares them all with you. One trait that stands above all the rest is their ability to win people over to their way of thinking—they were all persuasive. Each of these life winners had a burning desire, coupled with great creativity, and a total, unshakable belief in their mission or cause. The Winning principles you will learn include: Making People Feel Important Everything is Negotiable Dealing with Difficult People Persuasion in Action What Sets You Apart from the Rest Nuggets of Wisdom Presented in everyday, clear, and often humorous language, The Art of Persuasion leaves an impression on you that will last a lifetime—filled with one success after another!

The Art and Craft of Biblical Preaching




Total Pages:736



Books Description:

A Comprehensive Resource for Today’s CommunicatorsThis extensive encyclopedia is the most completeand practical work ever published on the art andcraft of biblical preaching. The 11 major sectionscontain almost 200 articles, which cover every possiblepreaching topic, including changing lives, sermonstructure, “the big idea,” introductions,outlining, transitions, conclusions, passionate delivery,application, leveraging illustrations, telling stories,preaching narrative texts, topical preaching,expository preaching, evangelistic preaching,preaching to postmoderns, using humor, speakingwith authority, and many others. Entries are characterizedby intensely practical and vivid writingdesigned to help preachers deepen their understandingand sharpen their communication skills.The contributors include a virtual Who’s Who ofpreaching from a cross section of denominations andtraditions, such as John Ortberg, Rick Warren,Warren Wiersbe, Alice Mathews, John Piper, AndyStanley, and many others. Haddon Robinson andCraig Brian Larson—two of today’s mostrespected voices in preaching—provide editorial oversight.

Business analyst: a profession and a mindset

Author:Yulia Kosarenko

Publisher:Yulia Kosarenko


Total Pages:N.A



Books Description:

What does it mean to be a business analyst? What would you do every day? How will you bring value to your clients? And most importantly, what makes a business analyst exceptional? This book will answer your questions about this challenging career choice through the prism of the business analyst mindset — a concept developed by the author, and its twelve principles demonstrated through many case study examples. "Business analyst: a profession and a mindset" is a structurally rich read with over 90 figures, tables and models. It offers you more than just techniques and methodologies. It encourages you to understand people and their behaviour as the key to solving business problems.

Sigmund Freud

Author:Robert Bocock



Total Pages:168



Books Description:

First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

The Art and Practice of Economics Research

Author:Simon W. Bowmaker

Publisher:Edward Elgar Publishing


Total Pages:506



Books Description:

ïIn this book, Simon Bowmaker offers a remarkable collection of conversations with leading economists about research in economics. He has selected a broad sample of the great economists of our time, including people whose perspectives span most of the major subdivisions of economics research, from micro to macro, from theoretical to empirical, from rationalist to behavioral.Í _ From the foreword by Roger B. Myerson, University of Chicago, US and 2007 Nobel Laureate in Economics ïThe Art and Practice of Economics Research is the book I wish I had when I was ñgrowing upî as an economist. For anyone who is or wants to be an economic researcher, or anyone just interested in how economics ñworksî, this is a terrific and inspirational resource.Í _ David K. Levine, Washington University in St. Louis, US ïIt is hard to imagine an economist in the world who would not enjoy this book. It is fascinating, gripping, and full of the wisdom imparted by age and by scholarly lifeÍs ups and downs.Í _ Andrew J. Oswald, University of Warwick, UK ïAlthough each has followed his or her own road, these scholars share a passion for economics and a commitment to the research enterprise. The best economists lie sleepless, gripped by their questions.Í _ Joshua Angrist, Massachusetts Institute of Technology, US ïThis is a wonderful book of interviews with some of the most respected economists in the world. It is full of insights into academic life, and clearly conveys the joy of doing economics research.Í _ Jon Levin, Stanford University, US ïThe relaxed frame of the interviews gives interested parties exciting insights into the thoughts and concerns of leading economists and might well inspire some of the best young minds to continue with economics in their later lives.Í _ Ernst Fehr, University of Zurich, Switzerland The Art and Practice of Economics Research provides an in-depth look into the research methods of leading economists from across the United States and Europe. This innovative volume contains 25 interviews with practicing economists, presenting insightful personal accounts into an often-misunderstood field. Contributors to this volume were asked to reflect on their own experience in economics research, including their methods of working, the process of scientific discovery and knowledge creation, and the challenges of successfully disseminating their work. The unique and compelling interview format showcases each contributorÍs personal connection to his or her work, presenting a view of current economics research that is technical, comprehensive, and refreshingly human. Both students and current scholars in economics will find much to admire in this bookÍs window into the inner workings of some of the brightest and best-known minds in the field. This volume would also make a great companion to the authorÍs 2010 book, The Heart of Teaching Economics, which showcases the personal experiences of teachers and professors of economics.

Principles and Practice of Management

Author:Pillai R.S.N. & Kala S.

Publisher:S. Chand Publishing


Total Pages:401



Books Description:

Concept And Mature Of Management 2. Evolution Of Management Thought 3. Management Process 4. Social Responsibility Of Business 5. Coordination 6. Nature And Process Of Planning 7. Method And Types Of Plans 8. Forecasting And Decision-Making 9. Management Information System 10. Organizing Functions 11. Departmentation And Organization Structure 12. Authority And Responsibility 13. Delegation And Decentralisation 14. Organisation Chart And Manual 15. Nature And Scope Of Staffing 16. Training And Development 17. Performance Appraisal And Promotion 18. Direction And Supervision 19. Motivation And Morale 20. Leadership 21. Communication 22. Process Of Control 23. Techniques Of Managerial Control 24. Organisational Conflicts And Grievances 25. Organisational Change 26. Management By Objectives And Workstress 27. Total Quality Management 28. Case Study Method

How to Deal With Difficult People

Author:Gill Hasson

Publisher:John Wiley & Sons


Total Pages:208



Books Description:

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.